Shipping & Returns

Shipping

UK orders are postage free, using a Standard Delivery Service suitable for your purchase.  The service we use will include insurance up to the value of your purchase.  Delivery is usually 2 to 5 working days.

If your item is in stock, we will do our best to despatch your order within 2 working days of when you place it. In busy times it may take us a little bit longer. If you know you are usually out when the postman calls, you can ask us to send your parcel to a different address when you place your order.

Please call +44(0) 7739 705168 or email pete@lifetimber.com if you require delivery within Europe for an individual quote.

If your item is in stock, we will do our best to despatch your order within 2 working days of when you place it. In busy times it may take us a little bit longer.

All prices on our website are in pounds sterling.  You are responsible for any local import duties.

Please call +44(0) 7739 705168 or email pete@lifetimber.com if you require international delivery for an individual quote.

If your item is in stock, we will do our best to despatch your order within 2 working days of when you place it. In busy times it may take us a little bit longer.

All prices on our website are in pounds sterling.  You are responsible for any local import duties.

Using our website and placing orders is subject to the Terms and Conditions of Trade which are available here. This does not affect your statutory rights.

Returns

You have 14 days to decide whether or not to keep your purchases.

You pay the return postage on returned items, which must be in unused condition.  To return an item:

  1. Fill in the returns form on the back of your invoice and tell us whether you’d like an exchange or a refund.

  2. Use the following address to label your package:
    Lifetimber
    The Paddocks
    Mill Lane
    Corston
    Wiltshire
    SN16 0HH

  3. Send it back via the Post Office or a courier of your choice. Use a tracked and insured service as you are liable for any losses.

You have 14 days to decide whether or not to keep your purchases.

You pay the return postage on returned items, which must be in unused condition.  To return an item:

  1. Fill in the returns form on the back of your invoice and tell us whether you’d like an exchange or a refund.

  2. Please mark your parcel as “Goods returned under warranty”

  3. Use the following address to label your package:
    Lifetimber
    The Paddocks
    Mill Lane
    Corston
    Wiltshire
    SN16 0HH
    United Kingdom

  4. Send it back via a courier of your choice. Please use a tracked and insured service as you are liable for any losses.

We can only offer exchanges on a like for like basis. If the item is out of stock you will automatically receive a refund. In addition to our returns policy, under the Distance Selling Regulations, all EU customers have 14 working days (beginning the day after receipt) to cancel your purchase, then an additional 14 days to return it.