Shipping & Returns

UK orders use a Standard Delivery Service suitable for your purchase. The service we use will include insurance up to the value of your purchase. Delivery is usually 2 to 5 working days.

UK shipping costs can be calculated on the cart page. If you buy more than one type of item, the most expensive postage will apply.

If your item is in stock, we will do our best to despatch your order within 2 working days of when you place it. In busy times it may take us a little bit longer. If you know you are usually out when the postman calls, you can ask us to send your parcel to a different address when you place your order.

At this time, we don’t ship internationally.

Lifetimber endeavours to use recycled and re-used packaging wherever possible. We try not to buy new packaging: instead we will either re-use plastic materials from items we have received in the post, or we will use non-plastic or re-cycled materials to wrap your purchases.

Using our website and placing orders is subject to our Terms and Conditions of Trade. This does not affect your statutory rights.

You have 14 days to decide whether or not to keep your purchases.
You pay the return postage on returned items, which must be in unused condition. To return an item:
1. Fill in the returns form and tell us whether you’d like an exchange or a refund.
2. Use the following address to label your package:
Lifetimber
The Paddocks
Mill Lane
Corston
Wiltshire
SN16 0HH
3. Send it back via the Post Office or a courier of your choice. Use a tracked and insured service as you are liable for any losses.

We can only offer exchanges on a like for like basis. If the item is out of stock you will automatically receive a refund.

Make sure you send a completed returns form with your item: we can’t process your exchange or refund without it!